Businesses are typically comprised of a series of day-to-day complex interactions; healthcare is no different. Though we communicate each day with colleagues and friends, how often do we see problems arise from miscommunication with others? A major point to consider then is the cost in real terms of miscommunication with your critical care patients.

A research commissioned by the Joint Commission (2017) estimates 50 – 80% of serious unplanned medical events resulted from communication failures. Extended DISC® provides tools to improve these interactions and ultimately, the outcomes.

How can DISC help you to improve our interactions with patients to improve outcomes?

The Extended DISC^® tool measures an individual’s and team’s both conscious and unconscious behavioural traits, creating the most accurate starting point for development. Your medical team will not only understand their own behavioural style but also how to identify the behavioural styles of their patients and also specific ways to communicate with similar and dissimilar styles. This helps your medical team deliver high quality healthcare primarily focused on the human factor.